Return Policy Page
Sunrays Surgical Return Policy
Customer Satisfaction – Our Sacred Trust
At Sunrays Surgical, we believe in trading with honesty, integrity, and compassion – principles deeply rooted in the Sunnah of Prophet Muhammad P.B.U.H. In accordance with his teachings, we proudly offer a 15-Day Return Policy to ensure that you always shop with confidence and peace of heart.
"The buyer and the seller have the option of cancelling or confirming the bargain unless they separate, and if they spoke the truth and made clear the defects of the goods, then they would be blessed in their bargain."
– (Sahih al-Bukhari)
✅ Our 15-Day Easy Return Policy
✔️Return Window
✔️You have 15 calendar days from the date of delivery to request a return.
✔️ Return Conditions
✔️ Item must be unused, unopened, and in original packaging
✔️ All manuals, tags, and accessories must be returned with the product
✔️ Must include proof of purchase (receipt or order number)
✔️Non-Returnable Items
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❌ Used, damaged, or altered items not due to our fault
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❌ Opened or unsealed products (especially sterile items)
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❌ Custom-made or special order products
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❌ Products returned after 15 days
How to Initiate a Return
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Contact Us via WhatsApp:
+92 318 4134411 (Available Mon–Sat | 10 AM – 6 PM) -
Share your order number, reason for return, and product photos (if applicable)
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Ship the item securely to the return address provided by our team
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✅ Once received and inspected, we will issue a refund or exchange
Refund Process
✔️Refund Timeframe: 5–7 business days after product inspection
✔️Refund will be issued via the original payment method
✔️ You may also choose store credit for future purchases
❤️ Why Choose Sunrays Surgical?
✨ Ethical Trading – Inspired by the Sunnah
✨ Transparent & Hassle-Free Return Process
✨ Premium Quality Surgical Products
✨ Affordable Prices with Excellent Support
✨ Dedicated Customer Support via WhatsApp: +92 318 4134411
Need Help? We’re Just a Message Away!
Got questions or concerns? Our team is always ready to assist you with sincerity and respect.
✔️WhatsApp Us Anytime: +92 318 4134411
Sunrays Surgical
At Sunrays Surgical, we bring 45+ years of experience in delivering trusted healthcare and fitness equipment online. Backed by a 15-day money-back guarantee, we ensure quality, reliability, and customer satisfaction. Explore more through our Returns Policy, Terms & Conditions, Privacy Policy, and other essential pages for a confident and secure shopping experience.
