Trading with Honesty, Serving with Compassion
At Sunrays Surgical, our business is built on the Islamic principles of fairness and integrity, following the blessed Sunnah of Prophet Muhammad (P.B.U.H). Your trust is our most sacred asset, and our return policy is designed to honor that trust, ensuring you shop with absolute confidence.
"The buyer and the seller have the option of cancelling or confirming the bargain until they part, and if they are truthful and disclose any defects, their transaction will be blessed."
– Sahih al-Bukhari
We stand behind the quality of our products. If you are not completely satisfied, you can return eligible items within 7 days under the following conditions.
| ✅ What Can Be Returned | ❌ What Cannot Be Returned |
|---|---|
| • Unused & Unopened: Item is in its original condition. | • Used or Altered: Any item used, damaged, or altered by the customer. |
| • Complete Packaging: All original tags, manuals, and accessories included. | • Opened Sterile Products: For health and safety, opened sterile items are final sale. |
| • Proof of Purchase: Valid order number or receipt is provided. | • Custom Orders: Products made specifically for you. |
| • Within 7 Days: Return process is started within 7 calendar days of delivery. | • Past the Return Window: Requests made after the 7-day period. |
We've made the process straightforward and hassle-free.
Step 1: Contact Us via WhatsApp
Reach out to our dedicated support team on WhatsApp to initiate your return.
📞 WhatsApp: +92 318 4134411
*(Available Monday - Saturday, 10:00 AM - 6:00 PM) *
Step 2: Provide Your Details
Please have the following ready to share with our agent:
Your Order Number
The Reason for the return
Photos of the product (if applicable for damage claims)
Step 3: Ship the Item
Once approved, we will provide you with a return address. Securely pack the item and ship it back to us.
Inspection First: We will process your refund within 5-7 business days of receiving and inspecting the returned item.
Your Refund, Your Choice:
Original Payment: Refund will be credited back to your original payment method.
Store Credit: Opt for store credit for a faster resolution and a bonus for future purchases.
Please note: Original shipping fees are non-refundable.
✨ Ethical Foundation: Every policy is rooted in the honesty taught by the Sunnah.
✨ Hassle-Free Experience: A clear, straightforward process with no hidden clauses.
✨ Premium Quality Assurance: We source and supply only the best surgical products.
✨ Dedicated Support: Our team is just a message away to serve you with respect and sincerity.
Have Questions? We Are Here to Help.
Your satisfaction is our sacred trust. For any questions about your return, don't hesitate to contact us.
💚 WhatsApp Us: +92 318 4134411
